When you spend your time looking up a pharmacy complaint form, filling it out, and sending it in to the Texas State Pharmacy Board, you most likely want to know what the Board will do with your complaint. Will they will attempt to resolve it and discipline the pharmacist or pharmacy involved? Or, you may be wondering if the Board was created to act as a sounding board to listen to consumers’ complaints but not act on them.
The Good News and Bad News
- The good news is that the Texas State Pharmacy Board is set up to listen to the public’s complaints and investigate the pharmacy-related complaints. The Board has the power and authority to enforce laws and punish pharmacists and pharmacies that are violating the law.
- The bad news is that there are far too many pharmacies to the number of investigators. Sometimes issues don’t get investigated in a timely manner due to staff shortages and improper funding that causes the Board to lack the oversight it needs to protect the public.
Once the Board reviews your complaint and determines that it is within their jurisdiction, they will assign an investigator to gather additional information from you. After an investigation into your matter, the Board may determine to discipline the pharmacist by suspending or revoking his license. The Board may also choose to fine the pharmacist or pharmacy involved. If the Board determines your complaint is not valid or is not within their jurisdiction, your complaint will be closed. Typically, you will be informed of your complaint status, but sometimes cases have been closed with no action taken.
If you are looking for damages as a resolution to your complaint, such as compensation for your medical bills or restitution, the Board will not represent you. You will need to hire an attorney who handles pharmacy malpractice cases to pursue your claim to the fullest.
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