When something goes wrong at your local Houston pharmacy, and you want to let someone who is in a higher-up position know about it. Whether a pharmacist gave you the wrong medication, wrong dosage, or wrong instructions, you need to know how to report your concerns to the appropriate party. The Texas State Board of Pharmacy is the body that governs licensed pharmacists in our state, and you need to write to them with your complaint.
Any pharmacy complaint you make must be in writing to the Texas State Board of Pharmacy. Unfortunately, you cannot speak with someone on the phone to lodge your complaint. However, there is a phone number you can call to get a complaint form mailed to you, which is 800-821-3205 (option 5) or in Austin 305-8080 (recorded information only). You can also download a complaint form online by going to the Texas State Board of Pharmacy website.
Your complaint must describe the incident regarding the pharmacy or pharmacist licensed by the state. You will need to provide to the Board with your name and contact information as well as the name of the pharmacist or people involved. Your complaint should list the date of the incident and details. For example, if a pharmacist filled the wrong prescription, you need to provide the name the pharmacist, state the date and approximate time the incident occurred, list the name of the prescription or the information off of the prescription label, and any other details and facts surrounding your incident.
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