Unfortunately, there are breakdowns during the dispensing process involving adult and child prescriptions. The reasons vary, but pediatric medication mistakes could be caused by one of the following:
- Leaving prescription information on voicemail. When doctor’s offices phone in prescriptions, they sometimes leave the order on a pharmacy’s voicemail. When the doctor’s office doesn’t spell out the drug name, sound out the dose, provide the indication, and use both generic and brand names on the voicemail, pharmacy errors can occur. This is because the person listening to the voicemail can interpret the prescription name differently due to an accent, mumbling, or background noise. Instead, pharmacies should ask for the necessary information on their outgoing voicemail greeting to reduce the risk.
- Failure to scan the original prescription. When pharmacies do not scan in the original prescription image, dispensing errors during refills can occur due to mistakes as data entry is completed. To avoid this, having the original prescription image displayed for verification can reduce dispensing errors during the refill process.
- Multitasking. When pharmacists work on filling more than one prescription at a time, the wrong medication can get dispensed, and dosage mistakes can occur. In order to reduce this, pharmacists and pharmacy techs should only fill one prescription at a time.
- Pulling the wrong stock medication off of the shelf. When pharmacy techs and pharmacists fill medication, sometimes they grab the wrong medication because it sounds-alike or looks-alike.
- Failing to provide patient counseling. Because pharmacists are so busy, they do not volunteer patient counseling; however, many mistakes are often caught during this stage of the process.
Because child medication mistakes can occur at the pharmacy level, parents need to pull the medication out of the bag, check the label for the right drug name and information. If your child has been injured due to a pharmacy error, please call Kennedy Hodges to speak with an experienced pharmacy malpractice lawyer at 888-526-7616 for a free consultation today.