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Types of Errors

Dangerous and Defective Drugs If you put your trust in a pharmaceutical company and were hurt by their product, you deserve compensation for your suffering.
Wrong Medication Did you receive the wrong medication or incorrect prescription from a pharmacy? If you have suffered because of a medication error please call us for a free case review.
Wrong Dosage Common forms of medication error: incorrect dosage error. Order our free book to learn how to protect yourself and your family from wrong dosage errors.
Other Errors Order our free book, "How to Make Pharmacies Pay for your Injuries Caused by Medication Errors, to learn your rights in prescription error cases.
Kids Rx Errors Order a free copy of The Top 10 Tips to Protect Your Children Against Pharmacy Errors. If you have suffered a prescription error contact our firm today.
Pharmacy Malpractice If you have suffered an injury because a pharmacy dispensed the wrong medication or made an error with your prescription, you are able to file a claim for negligence or malpractice and receive the compensation you deserve.
Walgreens Pharmacy Error Claims There have been numerous claims brought against Walgreens for pharmacy errors or prescription errors. Order our free book to learn how to take action.
CVS Pharmacy Error Claims If you've been injured because of a CVS Pharmacy prescription error, call us for help with your lawsuit at 888-526-7616.
State Pharmacy Boards If you have been severely injured because of a medication error, contact board-certified attorneys immediately to investigate your case free of charge.
Drug & Pharmacy Error Prevention Filing a pharmacy error lawsuit is the only way to make pharmacies take accountability for mistakes. Call our board certified attorneys for a free case review.
State Pharmacy Laws State laws on pharmacy malpractice. Learn the pharmacy error Statute of Limitation laws that apply to your state. Call 877-342-2020 for a free consultation.

When Should CVS Pharmacists Counsel Patients on Prescriptions?

Anytime patients at California-based CVS pharmacies have new prescriptions filled or medications that have changed, pharmacists are supposed to counsel with patients about new or changed prescriptions, according to the law. Unfortunately, many pharmacies don’t follow the law and fail to counsel patients on medications they have never taken previously. The reason? Most pharmacists are overworked and don’t have time to provide consultations to every client—which is why they often have customers unknowingly sign counseling waivers.

While many pharmacists nationwide fail to provide consultations to patients on new prescriptions or changes in dosages, it appears some pharmacies are finally getting caught for failing to have their pharmacists consult with patients. A recent example of this is when CVS Pharmacy in California was fined approximately $700,000 for failing to have pharmacists provide oral consultations to patients on all new prescriptions as well as changed prescriptions.

With over 850 pharmacies in California, CVS Pharmacy was slapped with an action that was the result of a civil complaint under the state’s unfair competition laws. The complaint indicated that pharmacists at CVS throughout the state often fail to provide the required consultations on new and changed prescriptions. The judgment, reached by the Board of Pharmacy, the San Diego County district attorney’s Consumer Protection Unit and the Riverside and Alameda County district attorney offices, resulted in fining CVS Pharmacy $658,500.

The Board of Pharmacy cited CVS 22 times between March 2008 and September 2012 for its continual consultation violations. As a result, the district attorneys conducted undercover investigations in San Diego, Riverside and Alameda counties where they found a number of incidences in which CVS pharmacists did not provide the required consultations or didn’t offer patients consultations.

The Importance of a Pharmacist Consultation

The rules are in place to protect the public from pharmacy errors. Unfortunately, mistakes happen all the time at pharmacies that can cause innocent patients to suffer. To help patients understand how to take their medications, what the side-effects of the medication are, and to double check that the medication is accurate, are all reasons why patients should have consultations.

Sadly, some patients end up with medication intended for other customers, the wrong meds, the wrong dosage of drugs, or the wrong instructions. And yet, some patients receive the right medication but do not clearly understand the instructions. According to Stanley Weisser, California Board of Pharmacy president, studies have found that about 46 percent of patients misunderstand the instructions on prescription labels. “A consultation helps minimize or avoid medication errors, screens for drug interactions and ensures better compliance with therapy,” said Weisser.

The Board of Pharmacy cited CVS 22 times between March 2008 and September 2012 for its continual consultation violations. As a result, the district attorneys conducted undercover investigations in San Diego and Riverside and Alameda counties where they found a number of incidences in which CVS pharmacists did not provide the required consultations or didn’t offer consultations.

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