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Types of Errors

Dangerous and Defective Drugs If you put your trust in a pharmaceutical company and were hurt by their product, you deserve compensation for your suffering.
Wrong Medication Did you receive the wrong medication or incorrect prescription from a pharmacy? If you have suffered because of a medication error please call us for a free case review.
Wrong Dosage Common forms of medication error: incorrect dosage error. Order our free book to learn how to protect yourself and your family from wrong dosage errors.
Other Errors Order our free book, "How to Make Pharmacies Pay for your Injuries Caused by Medication Errors, to learn your rights in prescription error cases.
Kids Rx Errors Order a free copy of The Top 10 Tips to Protect Your Children Against Pharmacy Errors. If you have suffered a prescription error contact our firm today.
Pharmacy Malpractice If you have suffered an injury because a pharmacy dispensed the wrong medication or made an error with your prescription, you are able to file a claim for negligence or malpractice and receive the compensation you deserve.
Walgreens Pharmacy Error Claims There have been numerous claims brought against Walgreens for pharmacy errors or prescription errors. Order our free book to learn how to take action.
CVS Pharmacy Error Claims If you've been injured because of a CVS Pharmacy prescription error, call us for help with your lawsuit at 888-526-7616.
State Pharmacy Boards If you have been severely injured because of a medication error, contact board-certified attorneys immediately to investigate your case free of charge.
Drug & Pharmacy Error Prevention Filing a pharmacy error lawsuit is the only way to make pharmacies take accountability for mistakes. Call our board certified attorneys for a free case review.
State Pharmacy Laws State laws on pharmacy malpractice. Learn the pharmacy error Statute of Limitation laws that apply to your state. Call 877-342-2020 for a free consultation.

Pharmacy Staff Should Verify Customers’ IDs to Avoid Rx Mix-Ups

David W. Hodges
Partner at Kennedy Hodges LLP practicing pharmacy error, medical malpractice and personal injury law

There are certain things pharmacies do to ensure that they are giving the right prescription to the right person. When pharmacists and pharmacy technicians fail to follow procedures, patients can easily receive the wrong medication. Because there are many people who have a similar name to another patient at the pharmacy,  pharmacy staff members are supposed to take certain steps before handing out a prescription in order to avoid a prescription mix-up.

Some of the steps pharmacy staff members should do include:

  • Check a customer’s ID
  • Verify a customer’s name and address
  • Ask for a customer’s date of birth

How These Pharmacy Mistakes Happen

Pharmacies need to verify all customers’ identities before handing out medication to any customer. Even in the event a customer is having another person pick up his or her medication, a pharmacist should still ask to verify the customer’s name and address to ensure the right prescription is handed out instead of the wrong one. When a pharmacist or the cashier is too busy or simply fails to follow policy, a customer can suffer the results of receiving the wrong medication, including medicine intended for another pharmacy customer.

Many people have the same last name or a similarly spelled name that creates confusion behind the pharmacy counter. If a cashier or pharmacist just grabs the prescription that has been waiting there without closely reading the customer label, someone with a similar, yet different, name could receive the wrong drugs.

Sometimes these mistakes are caught in time by a pharmacist who counsels a patient; however, there have been far too many instances in which customers are given prescription medicine intended for another person. When this happens, a person can suffer serious long-term side effects of receiving the wrong medicine.

What You Can Do to Protect Yourself

If a pharmacist does not ask for your date of birth or address to confirm your identity, you may need to be your own advocate. Be proactive and tell the cashier or pharmacist your date of birth. Also, check the label before leaving the pharmacy to confirm your name is on the medication label. It is always a wise idea to ask to review the medicine with the pharmacist. This way, it will give a pharmacist the opportunity to catch a mistake, if one has been made.

If you suffered injuries from receiving the wrong medication, please call Kennedy Hodges, L.L.P. at 888-526-7616 and speak with a pharmacy error lawyer to find out about your rights. You will receive a free consultation and a FREE copy of our report, How to Make Pharmacies Pay for Injuries Caused by Medication Errors.