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Types of Errors

Dangerous and Defective Drugs If you put your trust in a pharmaceutical company and were hurt by their product, you deserve compensation for your suffering.
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Wrong Dosage Common forms of medication error: incorrect dosage error. Order our free book to learn how to protect yourself and your family from wrong dosage errors.
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Pharmacy Malpractice If you have suffered an injury because a pharmacy dispensed the wrong medication or made an error with your prescription, you are able to file a claim for negligence or malpractice and receive the compensation you deserve.
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Drug & Pharmacy Error Prevention Filing a pharmacy error lawsuit is the only way to make pharmacies take accountability for mistakes. Call our board certified attorneys for a free case review.
State Pharmacy Laws State laws on pharmacy malpractice. Learn the pharmacy error Statute of Limitation laws that apply to your state. Call 877-342-2020 for a free consultation.

Walgreens Gave a Customer Ear Drops for an Eye Infection

Galvin B. Kennedy
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Partner at Kennedy Hodges LLP practicing personal injury, pharmacy error, and overtime law
Posted on Apr 13, 2014

According to an I-Team 8 report, an Indianapolis pharmacy made a medication mistake that resulted in a patient receiving ear drops for an eye infection. Bethany Hair, a 23-year-old Indianapolis resident, went to her doctor with an eye irritation, and the doctor diagnosed her with a viral infection in her right eye.

Upon leaving her doctor’s office, she received a prescription from the doctor for eye drops. According to Bethany Hair, she went to Walgreens to fill the prescription but learned it was $200. Because of the hefty price for this medication, the pharmacist apparently called her doctor to find another cheaper prescription that would work.

Bethany Hair told I-Team 8 that the pharmacist came back saying the doctor approved a different prescription. She received the cheaper prescription and put the drops in her eye. “It hurt to blink, it hurt to wash my hair, it hurt to cry,” said Hair about the pain in her eye. She said her eye infection and pain got worse by the next day. She then went to the ER two days later and was diagnosed with “chemical exposure to the eye.”

Apparently, the label instructions on the box that the pharmacy typed up said “one drop in the right eye every two hours,” but the manufacturer’s information on the box stated for “the ear only.” As a result of this pharmacy error, the customer received ear drops instead of eye drops.

I-Team 8 tried to investigate whether the mistake was the result of the pharmacy or the doctor. The doctor declined to comment, and I-Team 8 couldn’t see the hard copy written prescription due to health privacy regulations.

While there is no telling how many pharmacy errors at Walgreens occur yearly, the Pharmacy Association estimates there are over 51 million dispensing errors that take place annually, across all pharmacies nationwide.