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Types of Errors

Dangerous and Defective Drugs If you put your trust in a pharmaceutical company and were hurt by their product, you deserve compensation for your suffering.
Wrong Medication Did you receive the wrong medication or incorrect prescription from a pharmacy? If you have suffered because of a medication error please call us for a free case review.
Wrong Dosage Common forms of medication error: incorrect dosage error. Order our free book to learn how to protect yourself and your family from wrong dosage errors.
Other Errors Order our free book, "How to Make Pharmacies Pay for your Injuries Caused by Medication Errors, to learn your rights in prescription error cases.
Kids Rx Errors Order a free copy of The Top 10 Tips to Protect Your Children Against Pharmacy Errors. If you have suffered a prescription error contact our firm today.
Pharmacy Malpractice If you have suffered an injury because a pharmacy dispensed the wrong medication or made an error with your prescription, you are able to file a claim for negligence or malpractice and receive the compensation you deserve.
Walgreens Pharmacy Error Claims There have been numerous claims brought against Walgreens for pharmacy errors or prescription errors. Order our free book to learn how to take action.
CVS Pharmacy Error Claims If you've been injured because of a CVS Pharmacy prescription error, call us for help with your lawsuit at 888-526-7616.
State Pharmacy Boards If you have been severely injured because of a medication error, contact board-certified attorneys immediately to investigate your case free of charge.
Drug & Pharmacy Error Prevention Filing a pharmacy error lawsuit is the only way to make pharmacies take accountability for mistakes. Call our board certified attorneys for a free case review.
State Pharmacy Laws State laws on pharmacy malpractice. Learn the pharmacy error Statute of Limitation laws that apply to your state. Call 877-342-2020 for a free consultation.

Picking Up Your Prescription at the CVS Pharmacy Drive-Thru? Here’s What You Need to Know

Galvin B. Kennedy
Partner at Kennedy Hodges LLP practicing personal injury, pharmacy error, and overtime law

While there are many advantages of going through a pharmacy drive-thru—such as saving time, not having to wake up your kids to go inside, and not having to stand in line—there are also major disadvantages of pharmacy drive-thrus—especially to your health. Did you know that many medication mistakes occur at the pharmacy drive-thru?

Lead study author Sheryl Szeinbach and her colleagues of Ohio State’s College of Pharmacy surveyed 429 U.S. pharmacists about working pharmacy drive-thrus, and their findings were published in the International Journal for Quality in Health Care. What they discovered was that pharmacists themselves believe that window service is associated with the following:

  • Distractions
  • Dispensing errors
  • Communication errors
  • Reduced efficiency
  • Processing delays

Large pharmacies like CVS and others, are known for their convenient drive-thru windows, but consumers who use these windows might be jeopardizing their own health. The reason? Pharmacists and pharmacy techs who work the drive-thru windows are constantly interrupted and distracted, which is why it is easy for them to make medication mistakes.

“The drive-through window, overall, poses a huge problem with respect to causing dispensing errors,” said Szeinbach. “The link between drive-though and dispensing errors alone should be a concern to the public.”

With the large amounts of prescriptions pharmacists and technicians fill on a daily basis, pharmacists and pharmacy techs should have as few distractions as possible. Unfortunately, this isn’t the case. The presence of the drive-thru window alone is distracting to pharmacists and causes pharmacy staff to multitask and move as fast as possible. When a pharmacist is trying to give a customer medication quickly, there is a chance of error. As a result, customers should avoid using pharmacy drive-thru windows and instead go inside the pharmacy.

When picking up your prescription, it is best to have a pharmacist consultation. You should also read the drug name and information on the label. It is also a good idea to take the pills out of the bottle and look at them. You really cannot do this very well from the front seat of your car. For this reason, it is critical that next time you visit your local CVS pharmacy that you go into a pharmacy instead of going through the pharmacy drive-thru.

If you were harmed as a result of a CVS pharmacy error at the drive-thru or at the counter, feel free to order a free copy of our report, How to Make Pharmacies Pay for Injuries Caused by Medication Errors.